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Home > Systemwide > Cultural Competence > Cultural Competence in Services

Cultural Competence in Services

Cultural issues are among the many factors that should be considered when developing or providing services to families. Resources include State and local examples.

Building Effective Working Relationships Across Culturally and Ethnically Diverse Communities
Hosley, Gensheimer, & Yang
Child Welfare, 82(2), 2003
View Abstract
Overview of cultural issues in implementing two mental health and substance abuse prevention service models.

Child Welfare Approaches for Indigenous Communities: International Perspectives
Libesman
Child Abuse Prevention Issues, 20, 2004
View Abstract
Reviews legislation and services delivered to indigenous communities in Canada, the United States, and New Zealand and describes a range of service models that focus on indigenous collaboration, community development, community participation, and community control.

The Cross-Cultural Context: Lessons From Community Development Projects
O'Donnell, Wilson, & Tharp (2001)
In Toward a Child-Centered, Neighborhood-Based Child Protection System: A Report of the Consortium on Children, Families, and the Law
View Abstract
Explores the role of cultural factors in the development and provision of community-based services.

Culture and Parenting: A Guide for Delivering Parenting Curriculums to Diverse Families (PDF - 289 KB)
University of California Cooperative Extension (2006)
Designed to be a guide for practitioners to evaluate the cultural sensitivity of programs and services they offer to families, and to provide guidance on how to make your parenting program more culturally sensitive.

Cultural Issues in Play Therapy
Gil & Drewes (2005)
View Abstract
Chapters written by authors from within each culture discuss the needs of African American, Hispanic, Native American, and Asian children. Includes resources for multicultural toys and games.

Culturally Competent Service Approaches
Benjamin & Isaacs-Shockley (1996)
View Abstract
Describes the principles, values, key characteristics, and strengths shared by programs in a study of culturally competent approaches to service delivery.

The Ecological Systems Approach to Serving African-American Families
Morisey & Robertson (1997)
View Abstract
Describes the application of the ecological systems approach to community-based services for African-American families.

Latino Families and Child Welfare: Engaging Informal Supportive Cultural Practices
De Haymes & Medina
Family Resource Coalition Report, 13(3-4), 1995
View Abstract
Focuses on the provision of culturally responsive services to Hispanic families.

Measuring the Cultural Pulse of Service Providers (PDF - 304 KB)
Gomez
Focal Point, 16(2), 2002
Study of systems of care communities regarding cultural competency.

National Center for Cultural Competence
Contains information in English and Spanish on providing culturally competent services to children and adolescents with special health care needs and their families.

Prevention and Intervention: Using Resiliency-Based Multi-Setting Approaches and a Process-Orientation
Middlemiss
Child and Adolescent Social Work Journal, 22(1), 2005
View Abstract
Presents two intervention approaches, including one that is culturally based, to help children grow up in the face of multiple risks.

Research Review: Child and Family Support Services With Minority Ethnic Families: What Can We Learn From Research?
Chand
Child and Family Social Work, 10(2), 2005
View Abstract
Considers research on family support services for ethnic minority families, including an overview of what is known about family support services for particular minority ethnic groups and the qualities sought in social workers by ethnic minority parents.

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State and local examples

Todos Unidos - Building and Bridging Family Strengths: The Process to Establish a Multicultural Effective Support Network for Families of Western Massachusetts
Pafford (1996)
View Abstract
Provides information on the Support Network for Families in Western Massachusetts, including the role of cultural competence.

Cultural Competence in Services to Children and Families (PDF - 178 KB)
Clowes
Focal Point, 17(1), 2003
Steps being taken in New Hampshire to increase the level of cultural competence in a system of care.

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